Six Sigma Kano Template For Resume
Six Sigma DMAIC Process - Define Phase - KANO AnalysisKANO Analysis is about prioritizing customer requirements once they are established. Requirements are prioritized as:. Basic Requirements. Performance Requirements.
Delighter Requirements. Indifferent Requirements.
Hence, while writing a six sigma consultant resume, you should focus on sound understanding of the six sigma and quality improvement processes, in order to implement them in practical picture. Highlight prior work experiences at providing a variety of organizations with effective six sigma processes.
Reverse RequirementsSix Sigma - KANO AnalysisLet’s look at each of these Requirements in detail:Basic Requirements:Basic Requirements are “must-be’s”. They are the most important needs of customers. They are required and expected to be there. These are the needs the customer assumes will be met. When these requirements are unfulfilled, the customer is greatly dissatisfied and when fulfilled, the customer is neutral (i.e., they do not produce additional satisfaction).Performance Requirements:A direct positive correlation exists between satisfaction levels and the degree of presence of these performance requirements. The more performance requirement elements needs are met, the better it is for the product or service.Indifferent Requirements:Indifferent elements are needs that result in neither satisfaction nor dissatisfaction whether they are present / met or not.Reverse Requirements:Reverse elements are needs that result in: 1) Dissatisfaction when they are fulfilled and Satisfaction even when they are not fulfilled.
They may indicate that the perception of that question in the marketplace is the opposite of the perception of the survey's creator.Delighter Requirements:Delighter Requirements are “attracters”. Their presence in a product/process is unexpected and fulfill the latent needs of a customer.
They lead to great satisfaction if found present. When delighters are absent, the customer still is neutral (& not dissatisfied).Below is an example of a KANO Analysis for a Software Application.Six Sigma - KANO Analysis Example for a Software Application. YOUR SIX SIGMA REVEALED 2ND EDITION IS NOW READY.CLICK BOOK COVER FOR FREE DOWNLOAD.Your Six Sigma Training Program prepared by our consortium of renowned Business and People Leaders, Six Sigma Coaches, Mentors, Experts and Authorities from all major Industries are available to all visitors of International Six Sigma Institute’s web site. Your Online Six Sigma Training Materials are accessible under Your Free Six Sigma Book and Your Free Premium Six Sigma Training items from the top menu.Although this Online Six Sigma Training Program is the copyrighted intellectual property of International Six Sigma Institute, we wanted to make these materials freely accessible for everybody. We believe that only by sharing our expertise we can best serve for Six Sigma Professionals and for the further development of Six Sigma Domain.Your Six Sigma Certification examination comprises multiple-choice Test Questions.
Kano Model Agile
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